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FAQ

Testimonials
When will my order ship?
Unless it is noted as a custom item, your order will be fulfilled within 3-5 business days. At checkout, you can choose a variety of shipping methods to meet your needs. 
 
You'll be notified via email with a shipping notice and USPS tracking number on the day your order is sent out. Kindly allow some time after your tracking number is generated for the post office to scan packages into their system.
  • No Saturday delivery, no signature required.
  • All other products will be shipped via USPS. 

 
Do you ship internationally?
At this time, we only ship in the U.S. and to Canada. 

What if your order is incorrect or damaged?
We take pride in carefully packaging each order. Once the package leaves our shop, we are unable to control how it is handled by the post office and sometimes accidents happen. If you received an item that is damaged or lost in the mail, please notify us as soon as you can – we're happy to replace the product. We double and triple check each order before it leaves our shop, but if you receive something that is less than perfect on our end (the wrong print, for example), we'll happily send you a new one at no cost. (In events like these, any photos and additional information will help us greatly in our own quality control efforts!) 
 
Did you order the wrong print?
If you ordered the wrong print, please place a totally new order for the item you'd like and then email us, we are happy to issue a return/exchange. We will begin to process the refund once we have received your merchandise back to our shop.
With any return or exchange email request, please be sure to include your original order number. 

What paper do you print on?
All of our art prints are printed on 110# recycled white heavy, cover stock. This beautiful, smooth paper is 100% Post-Consumer Waste. There may be tiny imperfections like a tiny spot here or there, but it's all part of the beauty of recycling.
 
Could you make it in a different size? 
You bet! Since all our designs are vector-based illustration (scalable artwork), we offer large format options from 18 x 24, 24 x 36, or larger. See enlargement options in search and allow a few days for production.

Is there a key to help identify the food illustrations?
You bet! It's an instant download for you to print at home and features foods for every state guide. It's also useful for anyone who needs to differentiate leafy greens, fish, or food categories. It called the Food Identification Chart and you can find it here.
 
Could you make a custom design for me? 
In order to give my best to my family and to my shop, I have to regretfully decline from doing personal custom work. Based on my schedule I may be available so please feel free to ask. The cost for such services starts at $500. Please contact me if you’re interested.
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